White Glove Logistics FAQ: Everything Interior Designers Need to Know (But Were Afraid to Ask)

Discover answers to the most common questions regarding white glove logistics

If you’re new to the world of high end interior design, chances are you’ve heard the phrase “white glove logistics” whispered like some secret password at ADAC or a showhouse cocktail party. What does it actually mean? Is it just delivery guys with fancy gloves, or is there a difference between a smooth install and a design-day meltdown?

Spoiler: it’s the latter.

At Caudelle Interior Installations, we’ve fielded every question under the sun from first-time designers, seasoned pros, and even curious clients. So, we’ve put together this handy FAQ to answer the most common (and sometimes quirky) questions about white glove logistics, so you can walk into your next project confidently, informed, and maybe just a little smug.

FAQ: White Glove Logistics for Interior Designers

• What does "white glove logistics actually mean?

  • Think beyond delivery. White glove logistics is receiving, inspecting, storing, delivering, and installing furnishings, fixtures, and artwork with the kind of precision and care that makes your grandmother’s china cabinet look reckless. At Caudelle, our crews are trained in fine art handling and luxury installation, because your $30,000 dining room table deserves better than “two guys and a dolly.”

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• Why can’t I just ship everything straight to the client’s house?

  • Three words: chaos, damage, delays.

    Residential addresses aren’t set up to handle freight. Elevators, narrow doorways, or even the neighbor’s landscaping crew can become your worst nightmare. Our secure warehouse receives, inspects, and stores items until your project site is ready. Translation: we absorb the headaches so you can focus on design magic

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• How does Caudelle handle damages or missing items?

  • Great question, because it will happen at some point. Unlike standard delivery companies, we don’t just shrug and hand you a clipboard. Every piece is photographed, condition reported, and tracked the second it hits our dock. If there’s damage, you’ll know immediately (before your install day turns into an episode of HGTV: Disaster Edition).

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• What makes white glove logistics different from movers?

  • Movers are fantastic for sofas and boxes. We’re fantastic for art or fragile custom case goods, and rooms that need to look magazine ready in a single afternoon. White glove logistics means the item doesn’t just arrive, it’s placed, installed, polished, and ready for its close up.

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• How do I explain this to my clients without sounding extra?

  • Try this:

    “Think of Caudelle as the difference between ordering takeout and having a private chef prepare a five course meal in your home. Both get you fed. One gets you a standing ovation. Your clients may not know the term “white glove,” but they’ll absolutely understand the value when their install looks seamless.

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• How do I get started with Caudelle?

  • Easy. Email us at kelly@caudelle.com or call our offices at 404.355.6878. We’ll set up a call, walk you through receiving and scheduling, and get you booked. Our motto, “Always at Your Service”, isn’t just a tagline. It’s how we work, every single day.

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White glove logistics may sound like insider jargon, but really it’s about one thing: protecting your vision. From the first truck arrival to the final pillow fluff, Caudelle ensures your work is delivered flawlessly.

So the next time someone at a showroom whispers, “Do you have a white glove service provider?" You can answer with confidence: “Yes. I have Caudelle Interior Installations, always at my service.”